Help center
Quick answers, honest ones.
Common questions about downloads, file formats, lifetime access, payments, and refunds. If you don't find what you need, our team reads every email and gets back as soon as possible.
How do I receive my artwork after I buy?
Instantly. The moment your payment is confirmed, your high-resolution, print-ready files become available to download from your account, and a secure download link is emailed to you. There is no shipping and no waiting.
What format and sizes do the files come in?
Each collection arrives as high-resolution files prepared for crisp printing — from a desk frame all the way up to a large-format gallery wall. One file scales cleanly to whatever your space needs.
Do I get a lifetime license?
Yes. Your purchase comes with a lifetime license and free updates. You can re-download your collections anytime from your account dashboard and print across your offices for life.
Is there a subscription or recurring charge?
No. Each collection is a one-time purchase. There are no recurring charges, no membership, and nothing to cancel.
Can I print as many copies as I need?
Yes. Your license covers printing for your own offices and workspaces, at any size — print a single piece or fit out an entire floor.
What if I have a problem with my files?
Email our support team at support@productivitymart.com and we’ll help you sort it out — re-download links, format questions, or anything else about your collection.
Will I be charged more than once?
No. You will only be billed one time. Your credit card statement will show a charge by productivitymart.
Is my payment information secure?
Yes. Payments are processed with secure 256-bit SSL encryption via Authorize.Net. We never see or store your card details, and we never share your information with third parties.